The Lobby MNL’s Path to Operational Excellence Through Digital Integration
Background Story
The Lobby MNL, a restaurant in Makati, Philippines, faced challenges because it didn’t have a website or a proper management system. Without a website, people couldn’t learn about the place, check the menu, see upcoming events, or book tables easily. This lack of online visibility made it hard to attract new customers in a competitive dining market.
Internally, not having an inventory management system caused problems. Staff couldn’t track stock levels well, which led to sometimes not having enough or having too much of certain items. This affected the restaurant’s ability to keep a consistent menu and increased costs due to wastage and inefficient use of resources.
Realizing these issues, The Lobby MNL decided to make improvements to increase overall efficiency. The main goal was to create an integrated online system to make it easier for customers to interact, improve service, and make operations run smoother. A key part of this change was setting up a website and implementing an advanced inventory management system.
Delivering Exceptional Solution
At the same time, we set up a special inventory system tailored for The Lobby MNL. This system let them see stock levels in real-time, track inventory use efficiently, and handle ordering more smoothly. The easy-to-use dashboard gave them clear insights, helping them control inventory better and reduce cases of running out of stock. These changes helped the restaurant save money by reducing overstocking and waste.
This combined approach boosted efficiency and made customers happier with better service and reliability. These changes helped The Lobby MNL stand out in Makati’s dining scene, making it easier for them to handle customer needs as they evolved.
Results
The new website helped them reach more customers and improve customer satisfaction. The simple design and easy navigation increased website traffic and led to more bookings, improving overall customer experience.
The new inventory system also made a big difference. Staff could keep stock at optimal levels, ensuring they always had menu items available without wasting money on excess stock. The system made it easier to manage inventory, communicate about stock, and keep track of what was available.
As a result of these improvements, daily revenue grew by 15%, and daily website visits went up by 50%. These numbers show how much The Lobby MNL’s changes improved their operations and made customers happier.
Overall, The Lobby MNL’s journey to digital improvement strengthened their position and made them a preferred place to dine in Makati. This case study shows how our commitment to effective digital solutions can help businesses grow and run more smoothly.
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Revenue Spike
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Market Expansion
ISLAND TASTE RESTAURANT IN MAKATI
Filipino cuisine restaurant and bar with delivery, takeout, dine-in, reservations, party venues, and private spaces.
“Our experience with BH Design Studio was exceptional. The website boosted our online presence, and the user-friendly interface made bookings and menu browsing effortless, while the inventory system improved our internal management. Their teamwork, dedication, and user-oriented approaches were fantastic.”